Frequently Asked Questions
Everything you need to know about your Lucira Jewelry experience.
What materials are used in Lucira Jewelry?
We use premium materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure lasting quality and shine.
How should I care for my jewelry?
To maintain your jewelry's brilliance, avoid contact with perfumes and water. Store each piece in its original Lucira pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your pieces?
Yes, all Lucira Jewelry comes with a 12-month warranty covering any manufacturing defects from the date of purchase.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.